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What We Believe Drives
Everything We Do

Border States Lives Its Mission & Values

When two entrepreneurs founded Border States in the early 1950s, solid business relationships built on expertise, honesty and trust went a long way. Even though it’s been more than 60 years, today our more than 2,200 employee-owners look back on our founding mission and values, and realize that not much has changed: We provide value to our customers by delivering innovative product and supply chain solutions.


We Believe in Doing the Right Thing

For our customers, it means delivering total satisfaction with our products, services and solutions. We believe that excellent service is not doing one thing well but doing everything well. Whether our customers visit us to pick up some simple hardware and fasteners or work with us to upgrade their entire electrical grid, we’re dedicated to adding value to their experience through innovative products and exceptional service.

For our employee-owners, it means being empowered to respond quickly with customer-focused solutions. We own 100 percent of our company—so all of us value the creativity and decisiveness that help us grow. It means being the right person for the career and knowing it.

For our manufacturer partners, it means sharing a commitment to provide excellent service and innovative solutions for our customers. We value strong, responsible business relationships with our vendor partners—we rely heavily on them for quality products and exceptional services because these are exactly what our customers expect from us.

For our industry, it means supporting common causes through financial contributions, advocacy and participation in events. We actively participate in a growing number of industry associations and value the shared know-how they bring to our business.

For our communities, it means practicing solid corporate citizenship. We look for ways to support and give back to the communities where we live and work, and focus on sustainability. Whether it’s through community service groups, church groups, youth leadership, food banks or shelters—we know our commitment to the community gives us a rock-solid foundation for an amazing company culture.

And doing the right thing means doing all of these things safely for the wellbeing of our customers, manufacturers and employee-owners. We’re committed to continuous improvement in creating a safe and healthy work environment for everyone.

 

Jim and James

Two forward-thinking entrepreneurs started Border States more than 60 years ago. Today, more than 1,900 Border States employee-owners continue to live the American Dream. Our entrepreneurial spirit drives us to focus on our customers’ success—because when they succeed, we do, too.” Tammy Miller, CEO, Fargo,
North Dakota

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